State Farm® Insurance Agent Michael Davidson

"Thank you for your kind review, Sue! While I am sorry to hear about the issue with your AC system I am so thrilled the endorsement we offered was able to provide assistance in getting your system fixed. We really appreciate your business and hope you have a wonderful day!"

"Good morning, Dave. I just left you a voicemail in efforts to address your frustration and hope we can get the opportunity to connect. First, I want to apologize for the frustration you’ve experienced with State Farm claims department. The St. Louis / Jefferson County area has experienced unprecedented tornado/wind/hail losses this year which has caused historic claim volumes in which State Farm has never seen. The State Farm claims team is working overtime to help every customer in need, but response times are admittedly a bit longer than normal due to the sheer volume of claims to be managed. After speaking with my team member who you spoke with yesterday, I understand that the most pressing frustration is that damage from a Collision accident was not covered under the open Comprehensive/Weather claim. This decision is solely based on the dates and facts of the loss as well as the coverage used to pay out on it. All claim decisions are made by the State Farm claims department and not by Agents or their staff at the local level. With this said, as these are 2 separate losses with 2 separate damages, 2 separate claims would have needed to have been filed to get both damages covered. We stand by the decision of the State Farm claims team due the fact that attempting to receive reimbursement for prior, unreported damage that is unrelated to the loss on the open claim is considered insurance fraud and not something that any insurer would support or permit. Pertaining to the inherently false allegation I am “non-existent”, I spend 50-60 hours/week in-office meeting with customers to review policies, help them understanding their coverages, evaluate their needs for life insurance and when it’s time to step in, even helping get traction on claims that have stalled. Due to the volume of customers I serve each day, I am available by appointment & lean on my staff of specialists to help with the day-to-day. I have yet to be informed by any member of my staff that you have requested to meet with me to review any of the three claims. I take a great sense of pride in making myself available to all customers as early as 8:00 am and as late as 7:00 pm any weekday and 10:00 am to 2:00 pm most Saturdays along with offering home appointments for those that have difficulty traveling. You are absolutely entitled to your opinion, and I am truly sorry to hear that you have been frustrated every step of the way on the three claims you have filed this year. But your proclamation that we are not here for our customers is not supported by the majority of our customer base. I am a phone call away should you wish to return my call and discuss the specifics of your current claim. Thank you for your business and have a great day."

"Thank you so much for your 5-star review, Sarah! We're thrilled to hear that Morgan's knowledge and patience made a positive impact on your experience. Your kind words mean a lot to us and motivate our entire team to continue providing excellent service. We look forward to assisting you again in the future!"

"We appreciate your review, Donta! It’s great to hear that Payton was able to assist you in such a professional manner. Have a great day!"

"Thank you for your review, Alexa! We are so happy to hear that Morgan was so helpful and professional throughout your interaction. We appreciate your loyalty to State Farm and to our office specifically. Have a wonderful weekend!"

"We appreciate your review, Lynn! Autumn takes a lot of pride in her ability to help people with their auto, home, and life insurance needs. We are so happy your experience with her reflected her focus and hard work each day. Thank you for your business and we greatly look forward to working with you!"

"Thank you for your review, Kaden! We are so glad Payton was able to make switching insurance providers so easy. We appreciate your business and look forward to working with you!"

"Thank you for your review, Tammy! We are thrilled to hear Morgan was so helpful in handling your insurance needs. Have a great Memorial Day weekend and we look forward to chatting with you soon!"

"We appreciate your review, Meaghan! Ada does an awesome job taking care of our customers and we appreciate you recommending her to anyone you know! Have a wonderful holiday weekend and stay safe. We appreciate you!"

"Thank you for the review, Kaydin! We're so thrilled Morgan was able to help guide you through the insurance process. She certainly does care about the well-being of our customers and takes great pride in leaving them in a better place than they were before coming to our office. We greatly appreciate your business and your review and hope you have a great holiday weekend!"

"Thank you for your review, Madi! We are thrilled to hear Payton made the process of switching your insurance so easy and that she was able to answer all of your questions in a way that made things easy to understand. We wish you a great Memorial Day Weekend and we appreciate your business!"

"We believe life insurance is the most important thing we do and are so thrilled Morgan did such a great job explaining your options. Thank you so much for taking the time to share your experience. We appreciate your business and hope you have a great Memorial Day Weekend!"

"We are so thrilled to hear about your experience with Payton, Tina! Thank you for sharing that experience as I know Payton works diligently to give knowledgeable answers to all of our customers questions. We truly appreciate your business and hope you have an excellent day!"

"Thank you for your review, Victoria! Autumn takes great pride in helping customers with their auto and lie insurance needs. We're so happy she was able to find something within your budget. Welcome to Missouri and we look forward to working with you!"

"Thank you for your review, Paiton! We know competitive rates are hard to find right now, and the fact that our staff took the time to clearly explain all of your options makes us very happy to hear. We are thrilled to be working with you and greatly appreciate your business!"

"We appreciate your review, Kameshia! We pride ourselves on being leaders in our industry by staying knowledgeable so we can confidently answer questions for our customers. We truly appreciate your business and hope you have an excellent day! "

"Thank you for your review, Kennadie! We’re so happy to hear Payton was able to save you money on your car insurance and remain helpful throughout the process. We appreciate your review and hope you have a wonderful day!"

"Thank you for your review, Jordyn! We are so thrilled to hear of the positive experience you had with Morgan and that she was able to answer all of your questions. We know insurance can be overwhelming and do our best each day to simplify the process in efforts to help our customers feel strongly about their decision to insure with us. Saving money on top of that peace of mind is a great added bonus as well! We truly appreciate your business and look forward to working with you!"

"We appreciate your review, Wayne! We’re so glad Payton was so helpful and did such a great job explaining the insurance process. Thank you for your business and we look forward to working with you!"

"Thank you for your review, Bailey! We’re so glad Morgan was so helpful in getting your insurance needs handled. We appreciate your business!"

"Thank you for your review, Paige! Morgan has done a great job since joining our team and we greatly appreciate you sharing your experience. Have a wonderful weekend and we appreciate your business!"

"We are thrilled to hear that Brooke did such a great job handling your bill and transfer to the area! We specialize in transfers to Missouri and are glad to hear that your experience with Brooke was seamless and efficient. We greatly appreciate your business and hope you have a great weekend!"

"We appreciate your review! We are so lucky to have Brooke as part of our team and we are so happy that your experience with her and the rest of the team has been a success. We take great pride in our knowledge and prompt follow-ups for our customers and are thrilled your experience reflects what we work so hard to achieve. Thank you for your support and your business!"

"Thank you for your thorough review, Sean! It means a lot to a small business like ours. Nothing makes us happier to hear that Autumn was able to find the right insurance plan that fit your needs while making your experience so memorable. It always helps to get a great deal as well! We greatly appreciate you taking the time to share your experience and we look forward to working with you!"

"Thank you for sharing your experience with us, Kim! Morgan has been a great addition to our team and we’re thrilled she was able to get you the best price and coverage of all the quotes you received. Have a great weekend and we look forward to working with you!"